Shipping | Helen-Sundin

Shipping Policy for Helen Sundin Ceramics

1. Shipping Destinations:

We ship to addresses within the United Kingdom, including Northern Ireland, the Channel Islands, and the Isle of Man.
We do not offer shipping to countries outside of the UK

2. Shipping Costs:

3. Shipping Times:

Standard Shipping: 3-5 business days
If you require your items sooner, this may be possible. Please contact us prior to placing your order and we can discuss options and prices.

4. Order Processing Time:

Orders are processed within 1-2 business days. Orders placed on weekends or bank holidays will be processed on the next business day.

5. Tracking Your Order:

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided link.

6. Shipping Partners:

We use reputable courier services such as Royal Mail, Evri, DPD, and DHL (whichever offers the best service and price at the time of shipping) to ensure your order reaches you safely and on time.

7. Delays and Issues:

While we strive to meet our delivery times, please note that delays can occur due to unforeseen circumstances such as weather conditions, strikes, or other unforseen events. We will keep you informed of any significant delays.
If you experience any issues with your delivery, please contact our customer service team at helensundinceramics@gmail.com

8. Incorrect Addresses:

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the you.

9. Lost or Damaged Items:

In the unlikely event that your order is lost or damaged during shipping, please contact us within 7 days of receipt. We will investigate and provide a suitable resolution, such as a replacement (where possible) or refund.

10. Returns and Exchanges:

If you have any other questions please just contact us on hello@helensundinceramics.co.uk